FAQs

General

We offer a wide selection of high-quality furniture and home accessories for every room in the house — from living and dining to bedroom, hallway and garden. Choose from beautifully crafted sofas, tables, chairs, storage pieces, lighting, soft furnishings and decorative accents to style your space with timeless design and lasting quality.

For all enquiries and assistance, please visit our Contact Us page to get in touch with our Customer Support team.

If you’re not completely satisfied with your purchase, you can return it within 14 days. Please refer to our Returns page for detailed instructions and conditions.

To receive updates on our latest products and exclusive offers, you can become a Louis & Henry Insider. Simply sign up by entering your email address at the bottom of our homepage.

Ordering

You can order online via our website and pay at the checkout. Alternatively, you can visit our Contact Us page to get in touch and we will happily assist you.

You don’t need an account, but it will make it make your shopping experience much easier with us in the future if you do.

Creating an account will allow you to order without having to fill in your details every time you shop. You’ll also benefit from order tracking, regular newsletters, as well as exclusive discounts and offers.

It sounds obvious, but please make sure you are entering your details in the correct case (lower/upper). If you have done this and are still having problems, you can reset your password using the ‘forgotten your password’ link.

Or, please do get in touch with a member of our Customer Service team and they will help you as soon as possible.

You can view the estimated delivery date for your order on your confirmation email.

Once your item has been quality checked, it will be dispatched from our distribution centre. Some of our couriers provide tracking information which will be live once it’s out for delivery.

Please refer to our Delivery page for more information.

Payments & Promotions

We accept all major credit cards: Visa, American Express, Mastercard.

Please see our Payment & Promotions section for more detail.

Payments can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, and card type are correct, and that your billing address is the same address registered to the card.

If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team.

Please make sure you type your discount code into the box during check out and click apply.

Only one offer or promotional code can be used per transaction. Promotional codes cannot be applied to sale or outlet items.

Should you need any further help, please visit our Contact Us page to get in touch.

We pride ourselves on delivering premium products at highly competitive prices. If you happen to see the exact same item advertised for less elsewhere, simply reach out to us and we’ll be happy to review it and match the price where possible. Please note that auction platforms are not eligible, and all price match requests are subject to our terms and conditions.

Be aware that some sellers promote lower-grade versions of designer products at reduced prices and may even use identical images to appear authentic. If you’re ever uncertain about a product you’ve come across, contact us and our team will gladly provide professional guidance.