TERMS & CONDITIONS

About

Products

Delivery

Returns

Legal

Last updated: 21/04/2026

We’ve written these terms to be clear, fair, and transparent. They explain how we operate and what you can expect when ordering from Louis & Henry.

If you have any questions at all, our team is happy to help: info@louisandhenry.co.uk

We aim to respond to all enquiries within 1–2 working days.

Key Points at a Glance

✔ 14-day returns in line with UK consumer law
✔ Some items (e.g. made-to-order or bespoke) are non-returnable
✔ Natural materials may vary in colour and finish
✔ Delivery times are estimates
✔ Report damage within 48 hours for fastest resolution

(Full details are set out below)

1. About Us

We are Louis & Henry Limited, a company registered in England and Wales.

We operate the website www.louisandhenry.co.uk, offering furniture, lighting, and home accessories.

2. Product Information

We take care to ensure that all product descriptions, images, and specifications are accurate. However:

  • Many of our items are made from natural or handcrafted materials, meaning variations in colour, texture, grain, or finish may occur
  • Colours may appear differently depending on your device or screen settings
  • Measurements are approximate and may vary slightly

These characteristics are not considered defects but part of the nature and uniqueness of the product.

3. Delivery

Delivery times are provided as estimates only and are not guaranteed. We are not liable for delays caused by factors outside our control, although we will always do our best to keep you informed and minimise disruption.

Risk in the goods passes to you upon delivery. You are responsible for ensuring that the delivery address is correct and that someone is available to receive the order where required.

You are responsible for ensuring that the goods will fit through access points (e.g. doorways, staircases) at the delivery address.

If delivery is unsuccessful due to incorrect information or missed delivery, additional charges may apply.

Please inspect your order upon delivery and notify us of any damage or issues within 48 hours where possible, so we can resolve the issue promptly.

4. Returns & Refunds

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

  • Items must be unused and in their original condition and packaging

The following items are non-returnable unless faulty:

  • Made-to-order or bespoke products
  • Personalised items

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Refunds will be processed within 14 days of receiving the returned goods.

Nothing in this policy affects your statutory rights. If goods are faulty, not as described, or unfit for purpose, you are entitled to remedies under the Consumer Rights Act 2015.

To the fullest extent permitted by law, Louis & Henry Limited shall not be liable for any indirect or consequential loss, including loss of profit, revenue, or business.

Our total liability in respect of any claim shall not exceed the total amount paid for the goods in question.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud.

6. Orders

We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity or incorrect pricing.

You must ensure that all information provided at checkout is accurate and complete.

An order confirmation does not constitute acceptance of your order. Acceptance occurs when the goods are dispatched.

7. Intellectual Property

All content on this website, including images, text, branding, and design, is the property of Louis & Henry Limited and may not be reproduced or used without permission.

8. Force Majeure

We are not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to supply chain disruption, transportation delays, or acts of nature.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Pricing & Payment

All prices are listed in GBP and include VAT where applicable.

We reserve the right to change prices at any time without notice. However, this will not affect orders that have already been confirmed.

Payment must be made in full at the time of order. We reserve the right to cancel or refuse any order where payment is not authorised.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

11. Ownership of Goods

Ownership of the goods will not pass to you until we have received full payment for the order.