Returns
Everything You Should Know About Returning Items
We’re confident you’ll love your items. If not, we make returns simple and straightforward.
Our team is here to guide you every step of the way.
Returns
You have 14 days to return your items. Please send them back within this timeframe so we can process your return smoothly. Returns requested after 14 days may not be accepted, except where your statutory rights apply.
Faulty or Damaged
If an item arrives faulty or damaged, please notify us within 48 hours of delivery where possible, providing photos and a brief description of the issue.
Packaging
We kindly ask that you keep the original packaging until you’ve decided to keep your purchase, as this helps us process returns safely and efficiently.
Returning an Item?
We hope you love your purchase. If it isn’t quite right, you have 14 days from delivery to return your order. Start your return below, and we’ll guide you through every step.
Return Eligibility
To be eligible for a return, items must be in their original, unused condition, with all packaging intact (no assembly or installation). While we do not offer free returns, we can arrange a convenient collection at a pre-agreed rate, using specialist couriers to ensure your items are handled safely.
Return Costs
Collection fees typically range from £10 to £80, depending on the item’s size, weight, and your location. Oversized, heavy, or particularly delicate items may incur higher return costs. Please note that all collections must take place at the original delivery address. You are welcome to organise your own return, but please ensure the service includes insurance for loss or damage, as we cannot issue refunds for items that do not arrive safely.
Many standard couriers do not insure glass or mirrored items, so please use a specialist courier where possible.
Return Process
Once your return request is submitted, our team will guide you through the next steps. Depending on the item, we will either arrange a collection or provide instructions for returning it safely.
Before You Return
Before returning any item, we recommend taking photos of both the item and its packaging. These can help resolve any issues identified during our quality checks.
Faults & Damages?
While we carefully quality check all items before dispatch, on rare occasions a product may arrive with a manufacturing defect or sustain damage during transit. We recommend thoroughly inspecting your order for any faults, damages, or missing components. If you notice an issue, please contact us within 48 hours of delivery, providing a detailed description and clear photos that illustrate the problem.
Please keep the item secure and in its original packaging while we work with you and the manufacturer to arrange a suitable solution. Depending on the situation, we may send a specialist repair service to assess and repair the item, or provide a replacement. In the unlikely event a repair or replacement cannot resolve the issue, we will arrange a collection and issue a full refund.
For clarity, a manufacturing fault refers to a defect that affects the product’s intended purpose or arises during the manufacturing process.